BPO Process Specialist - WFM (Alabang) | Onsite
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Metro Manila
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About the job: Process Specialist - WFM (Alabang) | Onsite Qualifications: Bachelor's degree graduate, any field. 3 years of WFM experience, preferably in BPO/shared services. Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting. Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong knowledge with MS Office Tools (Ex...
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