ServiceNow Advisory Manager (Makati) | Hybrid

About the position

About the job: ServiceNow Advisory Manager (Makati) | Hybrid Work Schedule: Morning Shift Work Setup: Hybrid (3x onsite per week) | Makati Eligibility: Open to local and expat candidates currently residing in the Philippines Responsibilities: Oversee the end-to-end design and implementation of ServiceNow solutions Development of ITSM & custom modules in ServiceNow Platform following best development practices Lead a high-performance team of 15 to 20 developers, architects, and consultants Strong hands-on ServiceNow implementation or development experience with a minimum of 3 full-cycle implementation of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM Creating technical design document and writing Unit test cases Knowledge in web technologies (XML, HTML, JavaScript, etc.) will be essential. ServiceNow implementation of HRSD/CSM module ServiceNow upgrade hands-on Very good knowledge of the ITSM process Work with global ServiceNow team to implement the ServiceNow (all the modules) across all global locations of the client. Exceptional Interpersonal Skills & Ability to work Independently and with a team Requirement : The candidate should have the ability to perform in a dynamically changing environment 10+ years of hands-on ServiceNow experience, with expertise in ITSM, CMDB, knowledge management, reporting/analytics, and custom app development using App Engine. ServiceNow integration to various solutions (SaaS, external apps) using REST API / web service / JSON / ServiceNow scripting. Strong track record of leading complex ServiceNow deployments with multiple stakeholders Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork. Must-Have Certifications ServiceNow Certified System Administrator (Mandatory) ServiceNow Certified Implementation Specialist (ITSM or HRSD, Mandatory) ITIL v3/v4 Foundation (Mandatory) ServiceNow Certified Application Developer (Preferred)

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