French Speaking Junior Customer Support

About the position

Key Responsibilities Respond to customer inquiries via phone, email, and chat, ensuring high-quality service and efficient issue resolution. Assist customers with product-related questions and account management. Maintain a positive and professional demeanor in all customer interactions. Document customer interactions accurately in our CRM system. Collaborate with team members to enhance customer service and satisfaction. Identify trends in customer feedback and suggest improvements. Qualifications Native or fluent French speaker with strong communication skills. Proficient in English is a plus. Previous experience in customer support is preferred but not required. Excellent problem-solving abilities and a passion for helping customers. Ability to work well both independently and as part of a team. Strong attention to detail and organizational skills. Benefits Competitive salary with performance-based incentives. Comprehensive training and onboarding program. Opportunities for career advancement within the company. A supportive and dynamic work environment. Work Schedule Full-time position: Monday to Saturday, 7 AM to 7 PM. Note : Only local candidates within 30 km of Porto will be considered.

Place of work