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Customer Support Agent | Dutch Speaker Remote in Portugal
- directions_car Tournai
- work Full-time
About the position
Job Title: Customer Support Agent | Dutch Speaker Remote in Portugal
Location: Remote in Lisbon, Portugal (must relocate to Portugal relocation & accommodation included)
Start Date: Flexible
About the Role:
Are you passionate about digital platforms and helping small businesses succeed? As a Customer Support Agent, you will assist Dutch-speaking clients of a major social media brand. Youll provide guidance on digital advertising products, help troubleshoot technical issues, and ensure a top-tier customer experience across phone, email, and chat.
Youll be part of a supportive, international team that values personal growth and a positive work environment.
Your Responsibilities:
- Support small and medium-sized businesses to grow their presence on the platform
- Provide pre- and post-sales support for self-service advertising products
- Offer tool and product guidance to enhance customer experience
- Log and track customer cases, ensuring timely resolution
- Deliver insights and customer feedback to the internal teams
- Identify trends and proactively solve emerging issues
Training & Development:
- 3 weeks of paid, intensive training (full-time, 8h/day) to give you a strong foundation in digital products, customer handling, and tools
- On-the-job coaching and continuous upskilling
- Free Portuguese lessons, sports activities, and cultural workshops after you join
Salary & Benefits:
- 14-month salary structure: holiday & Christmas bonuses paid out monthly
- Food allowance included each month
- Performance-based bonuses
- Private health insurance after 6 months, in addition to standard coverage
️ Relocation & Support:
- Full relocation package with flight reimbursement after 9 months
- Airport pick-up and assistance setting up in Portugal (tax ID, bank, etc.)
- Accommodation in a shared, furnished apartment
- Yearly paid return flight home within the EU
What Were Looking For:
- Native/fluent Dutch speaker (spoken & written)
- Strong English communication for internal teamwork
- Interest in digital marketing and online advertising
- Customer-focused with solid problem-solving skills
- Willingness to relocate and work remotely from Lisbon
Interested?
Contact Vishaya R. Doerga
vishaya.doerga@cbtalents.org
LinkedIn Vishaya R. Doerga
Place of work
Tournai
app.general.countries.Belgium
About the company
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Relevant places near
- Roubaix
- Tourcoing
- Tournai
- Villeneuve-d'Ascq
- Mouscron
- Wattrelos
- Mons-en-Barœul
- Croix
- Hem
- Wasquehal
Job ID: 9710217
/ Ref: 22c161cc1186b9a364adf5e3675acd3e