Talent Job Seeker
Customer Representative - Travel
- directions_car São Paulo
- work Full-time
About the position
We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service, we want to hear from you!
Key Responsibilities:
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Customer Assistance: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests.
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Travel Booking: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers.
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Issue Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions.
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Personalized Service: Offer customized travel recommendations based on customer preferences and needs.
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Documentation & Billing: Accurately process bookings, issue invoices, and handle payment transactions.
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Relationship Building: Foster long-term relationships with customers, enhancing customer retention and satisfaction.
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Stay Informed: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers.
Qualifications:
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Previous experience in a customer service or travel-related role is preferred.
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Excellent communication and interpersonal skills.
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Strong organizational and multitasking abilities.
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Ability to work under pressure and handle customer issues efficiently.
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Knowledge of travel booking systems and industry regulations is a plus.
Place of work
São Paulo
app.general.countries.Brazil
About the company
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Relevant places near
- São Paulo
- Guarulhos
- São Bernardo do Campo
- Osasco
- Santo André
- Diadema
- Taboão da Serra
- São Caetano do Sul
- Jardim Paulista
- Paraíso
Job ID: 9709121
/ Ref: 3584e06e6c01fbbc328c0b299ee22a78