Talent Job Seeker
REMOTE German Speaking Customer Support in Portugal
- directions_car Lisbon
- work Full-time
About the position
Job Title: Customer Support Specialist (German Native, Remote)
Location: Porto (Remote)
Key Responsibilities:
- Respond to customer queries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate information about our products and services.
- Maintain a high level of customer satisfaction by offering personalized support and addressing customer concerns efficiently.
- Work closely with the team to ensure consistent and reliable customer service.
- Follow established protocols for handling various customer scenarios, escalating complex issues to higher support levels when necessary.
Requirements:
- Native German speaker with excellent communication skills (both written and verbal).
- Fluent in English for internal communication.
- Previous experience in customer support or a related field is a plus.
- Ability to work rotational shifts, Monday to Friday, including bank holidays.
- Strong problem-solving skills, empathy, and a customer-focused mindset.
- Comfortable working remotely with a reliable internet connection.
What We Offer:
- Remote work from Portugal with a structured schedule and weekends off.
- Competitive salary and benefits.
- A supportive and dynamic work environment.
- Opportunities for growth and development within the company.
Place of work
Talent Job Seeker
Lisbon
app.general.countries.Portugal
Lisbon
app.general.countries.Portugal
About the company
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Relevant places near
- Lisbon
- Amadora
- Queluz
- Cacém
- Algueirão
- Loures
- Rio de Mouro
- Odivelas
- Amora
- Corroios
Job ID: 9707090
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