Customer Order and Fulfillment Specialist (Contract) Waterloo, ON

About the position

Customer Order and Fulfillment Specialist (Contract) Waterloo, ON

Were hiring two Customer Order and Fulfillment Specialists to join a leading global enterprise software company on a contract basis. This is a strong opportunity to support mission-critical order processing and customer service operations within a global B2B SaaS environment.

You'll be part of a team that delivers secure information management and digital transformation solutions for enterprise clients across sectors like healthcare, finance, legal, and government. The role is onsite in Waterloo, ON, with a start date as soon as possible and contract running through February 2026.

What You'll Do

• Assist customers with issues related to downloads, license keys, and entitlements

• Handle order processing accurately and efficiently

• Use ticketing systems to manage and track customer inquiries
• Work cross-functionally to resolve order or access-related problems

Ideal Candidate

• Customer service experience in a technical or enterprise setting
• Proficiency in ticketing systems (e.g., Zendesk, Salesforce, ServiceNow)

• Background in order processing, fulfillment, or entitlements

• Strong communication and time management skills

Location

Onsite in Waterloo, Ontario

Compensation

$40 CAD/hour (contract role, 8-month term)

To apply, please send your resume, brief bio, and bill rate to: claudelle@cbsmartrecruit.com
Hiring is moving quickly. Submit as soon as possible for consideration.

Place of work