Technical Client Success Manager

About the position

Job title: Technical Client Success Manager  

Employment Type: Full Time - Remote with Philippine Employment Benefits Health Care, Social Security Contribution, Paid Leave, 13-Month, etc. 

Job Description 

How youll make an impact:

As our Technical Client Success Manager, youll play a pivotal role in ensuring client satisfaction and project success. Youll act as the bridge between our clientsoften fast-growing startupsand our internal team of developers who build AI-powered automations.

You are not expected to have prior AI experience. What were looking for is someone with a strong foundation in client success, project coordination, or account managementespecially in a technical or software-driven environment.

What makes this opportunity exciting is that youll receive direct training and exposure to cutting-edge AI tools, terminology, and workflows. Youll learn how AI agents, no-code automations, and systems like ChatGPT, Zapier, and Make.com come together to solve real-world business problems. This is a high-growth, high-learning role with huge upskilling potential for anyone interested in the future of tech.

Core Responsibilities

Client Onboarding & Discovery

• Lead client onboarding and capture key goals and pain points.

• Turn client input into scoped-out project briefs for internal teams.

• Youll receive training on AI concepts and tools so you can confidently translate needs into solutions.

Project Coordination & Delivery

• Act as the main point of contact for assigned clients.

• Write clear task briefs and track deliverables.

• Keep timelines, communications, and expectations in sync between clients and internal teams.

Light QA & Technical Understanding

• Review developer output to ensure it aligns with client expectations.

• While you wont build anything yourself, youll be exposed to workflows using tools like ChatGPT, Zapier, Make.com, and other industry standard AI tools.
• Training and support will be provided to help you grow comfortable with AI systems and terminology.

Client Relationship Management

• Excellent communication skills

• Build trust and rapport with clients.

• Identify additional ways to support them through automation and systemization.

• Participate in upsell, renewal, and feedback loops alongside the founder.

 Required Experience

• 2+ years in Client Success, Account Management, or Project Coordination
• Background working with a technical product or service (e.g. software, SaaS, agency, CRM, martech, or similar)

• Strong written/verbal communication in English

• Detail-oriented, organized, and able to juggle multiple clients or projects

• Strong familiarity with Gmail, Google Calendar, Google Drive, Google Docs, and Slack these are our core operations tools and experience using them is a must.

Nice to Have (Not Required)

• Familiarity with platforms like ChatGPT, Zapier, Make.com, ElevenLabs, Airtable, etc.

• Past exposure to AI, process-automation, or no-code tools

• Experience working with startups, agencies, or fast-paced teams

Schedule & Location Setup

Location: Fully Remote 

Schedule:

• Training period (8-12 weeks): 3 PM - 12 AM Manila time
• Regular shift: 6 PM - 3 AM Manila time

Work Days: Monday to Friday 

Supervisory Contract: Not subject to Holiday Premium, Night Shift Differential, OverTime 

Benefits:
- Philippine Employment, Work from Home, SSS, PhilHealth, Pag-IBIG, Private Health Insurance, 13th Month Pay, Annual Pay Raise, Above-Market Pay, 15 Days of Leave Credits (6 Sick, 6 Vacation, 2 Emergency, 1 Birthday), Paid Birthday Leave, Stable Employment, Skills Development Opportunities

Permitted Holidays Leave:
- Jan 01, New Years

- May 01, Labor Day

- Dec 24, Christmas Eve

- Dec 25, Christmas Day

- Dec 31, New Years Eve

Place of work