Czech Customer Support Specialist in Sofia Bulgaria

About the position

Customer Support Specialist Czech | Relocate to Sofia, Bulgaria | Attractive Salary + Relocation Support + Premium Benefits

Ready for an exciting new chapter? Join a dynamic international team in Sofia, Bulgaria as a Customer Support Specialist and take your career to new heights while enjoying life in one of Europes most affordable and vibrant cities.

Were seeking a fluent Czech speaker (C2) with strong English (B2+) skills who is eager to relocate, develop professionally, and enjoy the many benefits Sofia has to offer.

Location: On-site in Sofia, Bulgaria
Schedule: Rotational shifts (5 days/week, 8-hour shifts) with 2 days off
️ Relocation Assistance: Includes travel expense reimbursement and full support

What You'll Be Doing:

• Provide excellent customer support via phone, email, and chat

• Assist customers with inquiries about products, orders, account details, and troubleshooting

• Accurately record customer interactions in internal systems

• Collaborate with team members to ensure top-tier customer experiences

• Handle and escalate complex issues as needed, ensuring prompt resolution

• Stay up-to-date with company products, services, and customer support protocols

What Were Looking For:

• Fluent Czech (C2) both spoken and written

• English (B2+) for internal communication and training

• Previous experience in customer support, retail, or similar roles is beneficial

• Strong communication skills and a problem-solving mindset

• Ability to thrive in a fast-paced, international team environment

• A proactive, detail-oriented approach to work

• Willingness to relocate and grow within the company

Why Choose Sofia?

• Competitive salary with low personal income tax (only 10%), meaning you keep more of your earnings

• Relocation package, including reimbursement for travel expenses

• Monthly transportation/internet allowance to support your commute

• Night shift bonuses (if applicable)

• Life event bonuses (marriage, childbirth, graduation 500 BGN)

• Private health and dental insurance coverage

• Life insurance for added security

• Multisport card (partially subsidized by the company)

• Employee discounts on a variety of goods and services

• Modern office in central Sofia with great facilities

• Career development opportunities in a friendly, international team

Why Sofia?
Sofia combines modern living with an unbeatable cost of living and quality of life. With low taxes (flat 10% income tax rate) and easy access to mountains, beaches, and rich cultural experiences, it's the perfect location for work and play.

Take the leap and apply today! Relocate to Sofia for an exciting career in customer support while enjoying all that this beautiful city has to offer. Contact leslie.marquis@cbtalents.org for more details.

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Place of work