Quality Assurance Performance Improvement Manager

About the position

Quality Assurance Performance Improvement Manager

Location:

• Turquoise Lodge Hospital (TLH), 5400 Gibson Blvd SE, Albuquerque, NM 87108.
• New Mexico Behavioral Health Institute (NMBHI), 3695 Hot Springs Blvd., Las Vegas, NM 87701.
• New Mexico Rehabilitation Center (NMRC), 72 Gail Harris, Roswell, NM 88203.
• Sequoyah Adolescent Treatment Center (SATC), 3405 W. Pan American Freeway NE, Albuquerque, NM 87101.
• New Mexico State Veterans Home (NMSVH), 992 South Broadway, Truth or Consequences, NM 87901.
• Fort Bayard Medical Center (FBMC), 41 Fort Bayard Road, Santa Clara, NM 88026.
• Los Lunas Community Program (LLCP), 1000 Main Street NW, Los Lunas, NM 87031

• Citizenship: U.S. Citizenship
• Clearance Requirements: National Crime Information Center (NCIC) with fingerprints and Drug Screen
• Estimated Compensation: $50.62 - $56.87 per hour (negotiable).
• Type of Employment: Full-Time, 40 hours a week.
• Employee Paid Group Benefits Offered: Health/Dental/Vision.
• Paid Time Off per Year: Up to 80 hours per year, occurring on day one.
• Sick Leave per Year: Up to 56 hours per year, occurring on day one.
• Paid Federal Holidays: Eleven (11) Paid Federal Holidays.
• Relationship: Employee of our company and/or 1099 Independent Contractor.

Summary of Duties

The Quality Assurance Performance Improvement Manager is responsible for overseeing and leading quality improvement initiatives within the organization. This role involves developing, implementing, and managing processes to ensure continuous improvement in business performance and healthcare quality measures.

Mandatory Qualifications

• Minimum of 5 years of experience in quality assurance, performance improvement, or a related field.
• Certification in quality management or performance improvement (e.g., Certified Professional in Healthcare Quality - CPHQ) is preferred
• Bachelors degree in healthcare administration, nursing, or a related field. Advanced degree preferred.
• Cardio-Pulmonary Resuscitation certified, in accordance with the American Red Cross or American Heart Association.

**Copies of all certifications and resume must be forwarded to careers@fidelitypartners.org.

Duties/Responsibilities:

• Technical Skills: Proficiency in data analysis, process improvement tools, and performance monitoring systems.
• Communication Skills: Strong written and verbal communication skills, including public speaking and report writing.
• Interpersonal Skills: Ability to work effectively with diverse teams and stakeholders.
• Skills: Strong clinical skills, critical thinking, and problem-solving abilities. Excellent communication and interpersonal skills. Proficiency in electronic health records (EHR) systems.
• Assessment: Conduct comprehensive assessments of clients' social, emotional, and health needs. Use standardized tools and clinical observations to identify areas of need.
• Care Planning: Develop and implement individualized care plans based on assessment results. Set realistic goals and monitor client progress.
• Counseling: Provide individual, group, and family counseling to address mental health issues, substance abuse, and other social challenges. Use evidence-based therapeutic techniques.
• Advocacy: Advocate for clients' rights and access to services. Assist clients in navigating healthcare, social services, and community resources.
• Crisis Intervention: Respond to and manage emergencies and critical situations. Provide support and resources during crises.
• Collaboration: Work closely with healthcare providers, social service agencies, and other professionals to coordinate client care. Participate in interdisciplinary team meetings.
• Documentation: Maintain accurate and detailed client records, including assessments, care plans, progress notes, and discharge summaries. Ensure compliance with all documentation standards.
• Compliance: Adhere to all healthcare regulations, policies, and procedures. Maintain client confidentiality and ensure a safe and clean environment.

COMPENSATION AND BENEFITS:

• Competitive Compensation package
• Comprehensive benefits including medical, dental and vision options.
• Outstanding career growth potential.

ABOUT US:

Fidelity Partners is a Inc. 5000, USA company that provides medical, technical, logistical, and administrative services to the federal government and commercial Clients across the country. Fidelity offers competitive salaries and benefits packages.

Qualified applicants are encouraged to learn more about us at www.fidelitypartners.org or call us at (210) 822-4005 or Join our Team

Fidelity Partners provides equal employment without regard to race, color, religion, sex, national origin, age, disability, or in accordance with applicable federal state, and local laws (EoE).

Place of work