Talent Job Seeker
Remote Dutch Customer Support
- directions_car Porto
- work Full-time
About the position
About the Role:
We are seeking a Customer Service Representative fluent in Dutch to join our dynamic team. This is a remote position based in Porto, Portugal, ideal for local candidates. You will handle customer inquiries and issues with professionalism and efficiency, ensuring exceptional service delivery.
Key Responsibilities:
- Assist customers with inquiries related to products, services, and general support via multiple communication channels (email, chat, and phone).
- Resolve customer issues by providing accurate information and solutions.
- Escalate unresolved issues to the appropriate departments as needed.
- Document and manage customer interactions in the CRM system.
- Maintain a positive and professional attitude while delivering exceptional customer experiences.
Requirements:
- Fluency in Dutch (native or near-native level).
- Proficiency in English (minimum B2 level).
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Strong problem-solving skills and customer-focused mindset.
- Availability to work flexible and rotative shifts.
- Residing in Porto or nearby areas.
What We Offer:
- Competitive salary package with allowances.
- Remote work setup with all necessary equipment provided.
- Training and continuous support to help you succeed in the role.
- A collaborative and friendly work environment.
- Opportunities for career growth and development.
Place of work
Talent Job Seeker
Porto
app.general.countries.Portugal
Porto
app.general.countries.Portugal
About the company
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Relevant places near
- Porto
- Vila Nova de Gaia
- Rio Tinto
- Ermesinde
- Maia
- Espinho
- Senhora da Hora
- Matosinhos
- Gondomar
- Águas Santas
Job ID: 9490640
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