Talent Job Seeker
Customer Service Advisor
- directions_car Porto
- work Full-time
About the position
Position: Customer Service Advisor (German)
Location: Porto, Portugal
Work model: On-site
Employment type: permanent contract
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
- Customer support to German-speaking customers by phone, email, chat and social media channels
- Support our merchants for all questions and inquiries about our product and service
- Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
- Closely work with other departments together, for example Sales and Marketing
REQUIREMENTS:
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply and explain product and/or service expertise with clarity and solve issues in the first contact with customers
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications
- high priority placed on customer service
- Curious and persistent in solving issues
- Organised and can keep a cool head even in stressful situations
OFFER:
- Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
- Days off: 2 days (rotative)/ 2 weekends per month (rotative)
- A dynamic and creative team with a positive and friendly atmosphere
- Meal allowance
- Guidance and tools to reach career potential
To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2
- Gross €1100 EUR base +7.63/ day € meals (14 months salary)
- singing bonus of €3,000 EUR (available until end of May) (paid in 4 installments within first 12 months)
- 29 May
- Airfare up to €400 reimbursed at the end of 6 months employment, Relocation coming from abroad: room in shared apartment for max 12 months - rent of €280, utitlies and bills included. discounted directly from payslip. Relocation wtihin PT: no accomodation provided unless candidate currently living in accomodation provided by competitor.
- Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement. Ensure candidate meets mandatory requirements; education degree (minimum 12th grade); clean Criminal Record; a valid work permit, residence card or authorization to work in Portugal; and the language level
Place of work
Talent Job Seeker
Porto
app.general.countries.Portugal
Porto
app.general.countries.Portugal
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Porto
- Vila Nova de Gaia
- Rio Tinto
- Ermesinde
- Maia
- Espinho
- Senhora da Hora
- Matosinhos
- Gondomar
- Águas Santas
Job ID: 9467307
/ Ref: f3822a1fd9b32df3ade093c0ec116730