Talent Job Seeker
Customer Service Representative
- directions_car Porto
- work Full-time
About the position
Position: Customer Service Representative (German)
Location: Porto, Portugal
Work model: Work from Home
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
- Handle inbound calls to assist customers with inquiries
- Sell products tailored to customer needs
- Cross-sell and upsell products and associated products
- Provide customer support for post-booking and booking management
- Support travel agents with bookings and ensure smooth booking management
- Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries
REQUIREMENTS:
- Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
- Previous experience in customer service or sales, preferably in the travel or hospitality industry
- Strong communication skills with the ability to engage and build rapport over the phone
- Ability to manage multiple inquiries and provide accurate information efficiently
- Experience in upselling and cross-selling products or services
- Customer-focused mindset with a commitment to delivering high-quality service
- Proficiency in booking systems or travel management tools will be considered as an advantage
- Strong attention to detail and problem-solving mindset
- Ability to effectively communicate, both written and verbally
- Ability to multitask in fast paced environment
- Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2
- Gross €1100 EUR base +7.63/ day € meals
- 8 May / 29 May
- No relocation, but can consider candidates from all over mainland Portugal, except Lisbon or Porto, Remote
- Monday-Sunday, rotating shift. Mon- Fri: 08:00h - 18:00h; Sat- Sun: 08:00h - 17:00h (occasionally you must have availability from 08:00h - 19:00h) Days off: 2 days (rotative). Experience in sales mandatory. Ensure candidate meets mandatory requirements; education degree (minimum 12th grade); clean Criminal Record; a valid work permit, residence card or authorization to work in Portugal; and the language level
Place of work
Talent Job Seeker
Porto
app.general.countries.Portugal
Porto
app.general.countries.Portugal
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Porto
- Vila Nova de Gaia
- Rio Tinto
- Ermesinde
- Maia
- Espinho
- Senhora da Hora
- Matosinhos
- Gondomar
- Águas Santas
Job ID: 9467306
/ Ref: 26eebf29d7ccee197af2b199e10f6e9d