Product Support Coordinator – Insurance Operations

Our client is seeking a detail-oriented Product Support Coordinator to support business operations within a fast-paced insurance and risk management environment. This is an excellent opportunity for individuals seeking to expand their experience in insurance operations, underwriting support, policy administration, and cross-functional business processes. The ideal candidate is highly organized, analytical, customer-focused, and comfortable working with multiple stakeholders while managing time-sensitive tasks and documentation. No Visa Sponsorship | No Relocation Assistance Contract Duration: 6 months (extension based on performance) | W2 Work Schedule: Hybrid | 3 days onsite (Tuesday through Thursday) Please Note: Candidates must reside within a 30-45 minute commuting distance Responsibilities: Provide administrative and operational support during peak workload periods. Contribute feedback and suggestions to improve workflows and team efficiency. Maintain accurate records and documentation while adhering to service standards. Assist with ongoing process improvement initiatives and operational enhancements. Professionally communicate with internal and external stakeholders regarding operational and administrative matters. Collaborate with teams across underwriting, claims, compliance, product management, and other business functions. Support property and building information validation processes by reviewing information and escalating non-standard findings when appropriate. Assist with the timely distribution of policy correspondence, legal documents, and other business-related communications via email and physical mail. Qualifications (Must-Haves) High School Diploma or GED. Strong time management and prioritization skills. Strong customer service and communication skills. Excellent attention to detail and organizational abilities. Ability to work effectively both independently and collaboratively. Analytical mindset with a willingness to learn new concepts and processes. Proficiency in Microsoft Office Suite, including: Excel, Word, Outlook, PowerPoint and Microsoft Teams. Preferred Skills: Insurance, mortgage, financial services, or related office experience. Exposure to underwriting, policy administration, claims, or insurance operations. Familiarity with building construction terminology or property-related documentation. Insurance or financial industry coursework, certifications, or professional designations. Previous experience in an administrative, coordinator, operations, or customer support role.