Tier 1 IT Helpdesk Support

Tier 1 Helpdesk Support A valued client requires a Tier 1 Helpdesk Support technician to provide white-glove IT support across the enterprise. This role is suited to an energetic, self-starter with proven technical skills who can work within a dynamic, forward-thinking organization. Roles and Responsibilities: The Tier 1 Helpdesk Support person will work closely with a cross-functional team serving 200 users to ensure IT system, network and application issues are logged, managed and resolved. Role Responsibilities: Receive all inbound technical support requests, triage and resolve where possible, escalating unresolved issues to the appropriate department. Log all support tickets and manage through to completion. Manage the IT onboarding and offboarding process for users File, folder, mailbox, and application permissions Password resets, account unlocks, and MFA support Teams, OneDrive, and SharePoint support Mobile device setup and support Remote access and VPN support Meeting room and audiovisual support User training This role is well suited to an ambitious self-starter. An entrepreneurial mindset is required. Skills and Experience: Post-secondary diploma/degree in technology plus 1- 2 years experience focusing on IT support and systems administration. Proven experience with Microsoft 365. Ability to install, configure and troubleshoot Windows. Must have prior support experience, preferably in a Microsoft environment. Excellent analytical and problem-solving skills with a keen attention to detail. Strong communication and interpersonal skills. Strong organizational skills with the ability to manage multiple tasks simultaneously. Ability to work independently and as part of a team. Resourcefulness and problem-solving attitude. Ability to convey technical concepts to non-technical staff. This is a contract role. Successful candidate must be incorporated. Start Date: Immediately Duration: 12 months – likely to extend. Permanent option available. Work Location: Edmonton, AB (can be remote).