French & English Customer Experience Specialist

Your language skills could open the door to your next international opportunity! Do you speak French fluently and have an advanced C1 level of English? Are you someone who enjoys connecting with people, understanding their needs and finding the right solutions? We're currently looking for bilingual Customer Experience Specialists to join an international team supporting customers across different markets. This is an excellent opportunity for multilingual professionals who want to develop their communication, problem-solving and customer relationship skills in an international environment. Your responsibilities: Deliver professional and friendly customer support in French and English. Respond to customer enquiries and provide relevant information. Understand customer needs and guide them towards appropriate solutions. Manage customer requests efficiently and professionally. Ensure a consistent and positive customer experience. Handle challenging situations with patience and professionalism. Maintain service quality and meet individual and team performance objectives. The ideal candidate: Has excellent spoken and written French. Demonstrates a C1 level of English (mandatory). Communicates confidently and professionally. Has a customer-focused mindset. Is adaptable, organised and comfortable working in a team. Can work flexible schedules, including weekends. Previous customer service experience is an advantage but not the only factor we consider. Strong communication skills and language proficiency are essential. Think this sounds like you? Take the next step in your career and become part of an international customer experience team! Send your CV to sarah.khechini@cbtalents.org