Customer Service Representative

Position: Customer Service Representative Number of Vacancies: 2 Candidate MUST be in UAE Manage customer relationships by addressing inquiries, complaints, and service requests through calls, emails, chats, and other communication channels, ensuring timely resolution as per SLA. Take ownership of customer issues, provide accurate information, handle escalations, and ensure a positive customer experience. Coordinate with internal departments, suppliers, and back-office teams to resolve customer concerns and ensure smooth service delivery. Process customer orders, provide shipment updates, handle Track & Trace requests, and proactively communicate any delays or service exceptions. Maintain accurate customer records, update master data, coordinate product and pricing updates, and ensure confidentiality of customer information. Support day-to-day customer management activities, identify customer needs, recommend suitable products, and provide backup support to CSR colleagues. Salary AED 4500 + Visa + Medical insurance + air ticket