Reservations and Ticketing Manager

Reservations and Ticketing Manager Work Location: Makati Work Schedule: Monday to Friday Work Setup: Onsite Job Summary The Reservations and Ticketing Manager is responsible for overseeing airline reservations, ticket issuance, rebooking, and travel coordination while ensuring high-quality service delivery and operational efficiency. The role also involves managing travel consultants and maintaining strong supplier relationships. Key Responsibilities Oversee reservations, ticketing, and travel documentation processes Ensure accurate and timely issuance of airline tickets and travel itineraries Manage complex and executive travel bookings Supervise travel consultants and operations personnel Coordinate with airlines and travel partners regarding schedules, fares, and travel concerns Handle escalations, cancellations, and client concerns efficiently Monitor operational productivity and service quality standards Identify opportunities for process and workflow improvements Qualifications Bachelor’s degree in Tourism, Hospitality, or related course Strong background in reservations and airline ticketing operations Experience using Amadeus, Sabre, or related booking platforms Leadership and team management experience Strong organizational and multitasking skills Experience handling corporate travel accounts is an advantage