Portuguese Customer Support Specialist – Lisbon, Portugal

Join our team in Lisbon! We are looking for customer-focused Portuguese speakers to represent the largest private bank in Portugal. What You Will Do Customer Interaction: Handle inbound calls for both bank customers and non-customers, delivering clear, efficient, and solution-oriented support. Advisory & Sales: Provide accurate information on products and services, identify cross-selling opportunities, and recommend tailored banking solutions. Work Schedule & Hours Working Hours: Full-time, 40 hours per week (8-hour shifts + 1-hour lunch break). Shift Rotations: Operational shifts run Monday through Sunday, between 7:00 AM and 11:00 PM. Start Date: November 2nd Paid Training Program Duration: 15 business days (8 hours per day). Schedule: Generally aligns with standard working shift hours. Coverage: Includes integration, IT software training, product/service education, multi-channel handling (phone, email, chat), and practical on-the-job application. Compensation: Daily Rate: €10.00 / day Weekly Rate: €50.00 / 5 days Paid proportionally upon successful completion of the training period (exempt from social tax deductions) . Compensation & Benefits Package Monthly Gross Compensation Breakdown Base Salary: €920.00 Christmas Allowance (paid in 12ths): €76.67 Holiday Allowance (paid in 12ths): €76.67 Meal Allowance (€7.00/day for ~22 days): €154.00 (Tax-exempt, issued via pre-paid meal card) Total Gross Monthly Estimate: €1,227.33 Contract Details Initial Agreement: Training Agreement signed on day 1. Employment Contract: Upon successful completion of training, sign an open-ended term contract ( contrato a termo incerto ) with an estimated initial duration of 12 months, extendable for an additional 12 months. Permanent Status: Eligible for a permanent contract after 2 years. Key Benefits & Perks Health & Dental Insurance: Private coverage provided after contract signing (requires a valid NIF and Social Security number). Paid Time Off: 22 days of annual leave. Modern Amenities: Access to on-site cafeteria, lounge areas, and meeting facilities.