Customer Support Specialist - Dutch Speaker

Job Overview We are looking for a Customer Support Specialist to deliver a competent and friendly customer service experience via phone and email. You will join an international team supporting customer inquiries, troubleshooting, and seller communications. Key Responsibilities Listen to customers' questions and concerns, providing effective answers and solutions. Handle troubleshooting related to orders, deliveries, payments, and returns. Serve as a primary point of contact for external sellers. Provide clear information regarding digital products. Escalate and reroute complex issues to the appropriate internal departments. Required Skills & Qualifications Native or fluent proficiency in Dutch (C1/C2). Good working command of English. Strong communication, active listening, and problem-solving skills. Customer-oriented mindset with strong empathy and attention to detail. Basic technical aptitude for software tools and customer service systems. What is Offered Training: 6-day intensive initial training program (8 hours/day). Schedule: 40 hours per week (rotational shifts between 07:00 and 23:00). Holidays: Paid holidays (22 days per year) plus additional local benefits.