German / English Customer Service Representative

German / English Customer Service Rep Location: Sofia, Bulgaria (Hybrid) We are looking for a German & English Customer Service Representative to join an international team supporting logistics and delivery operations in Sofia, Bulgaria . This is an exciting opportunity to support customers with shipment and delivery-related inquiries while developing your career in a global, multicultural environment. What You Will Do Provide customer support via phone, email, and chat. Assist customers with shipment tracking, delivery updates, delayed, undelivered, and lost parcel inquiries. Resolve logistics and delivery-related issues efficiently while ensuring an excellent customer experience. Accurately document customer interactions using internal systems and CRM tools. Escalate complex cases to the appropriate teams when necessary. Meet quality and productivity targets while maintaining a high level of customer satisfaction. Requirements German proficiency (C1 or higher). English proficiency (B2 or higher). Strong communication and customer service skills. Good computer literacy and the ability to work across multiple systems. Previous experience in customer service or logistics is an advantage but not required. Willingness to relocate to Sofia, Bulgaria. Comfortable working in a hybrid work model . Available to work rotational shifts Monday to Saturday between 08:00 and 21:00 . What We Offer Gross salary: €1,535 per month €1,500 gross relocation bonus (paid in two instalments) 21 days of company-provided accommodation upon arrival Assistance with finding long-term accommodation 3 weeks of training (remote/hybrid) Career growth opportunities within an international company Supportive and multicultural work environment If you're looking to build your customer service career while supporting logistics and delivery operations, we'd love to hear from you.