German & Dutch Speaking Customer Advisor (Hybrid)

About the position

We are scouting for a dedicated, commercially-minded Customer Advisor to join a global powerhouse in the commercial transport and heavy-duty vehicle sector. This is more than a support role; it is a specialized mission for professionals who understand that in the world of high-stakes logistics, operational uptime is the ultimate priority. Based in the vibrant, historic city of Ghent , you will serve as a premier representative of a brand synonymous with engineering excellence, bridging the gap between cutting-edge automotive technology and the international enterprises that keep the global supply chain in motion. THE ROLE: DRIVING GLOBAL LOGISTICS As a cornerstone of our regional operations, you will move beyond standard scripts to provide technical insights and bespoke solutions for professional fleet owners, logistics partners, and dealerships across Europe. Optimized Workflow: Benefit from a structured professional balance consisting of 4 days on-site at our modern Ghent headquarters and 1 day of remote flexibility . Professional Representation: Orchestrate high-level inquiries via telephony and digital suites, upholding an industry-leading reputation for safety and reliability. Strategic Problem-Solving: Conduct root-cause analysis on logistics and service concerns to deliver tailored, high-impact resolutions for B2B clients. Cross-Functional Synergy: Partner with sales, logistics, and technical departments to streamline complex workflows and maintain meticulous CRM documentation. Industry Leadership: Engage in continuous professional development regarding the latest heavy-duty vehicle technologies and fleet management innovations. Note: While previous industry experience is an asset, it is not a prerequisite. We provide fully subsidized, comprehensive training to ensure your technical mastery of the transport sector. CANDIDATE ARCHETYPE We are looking for resilient, proactive communicators capable of navigating a fast-paced, international industrial environment. Linguistic Authority: Native or near-native proficiency in both German and Dutch . Corporate Integration: Professional fluency in English (B2+) is required for global internal briefings and technical documentation. Composure & Empathy: A genuine commitment to service excellence and the ability to maintain professional focus during peak operational periods. Digital Proficiency: High level of comfort navigating multifaceted software environments and managing concurrent digital tools. Operational Agility: Readiness to support a global client base within a 24/7 rotating shift framework . PREMIUM BENEFITS & COMPENSATION We believe in rewarding specialized expertise with a supportive, inclusive, and growth-oriented workplace. Competitive Remuneration: A salary structure benchmarked against top-tier industrial standards, reflecting your bilingual expertise. Comprehensive Protection: High-quality health and life insurance coverage effective from your first day. Executive Relocation Support: To ensure a seamless transition to Belgium, we provide one month of stay in a furnished Ghent apartment while you secure permanent housing. Career Architecture: Transparent pathways for internal promotion into leadership or specialized technical departments within our global network. Structured Planning: A full-time (40 hours/week) roster planned well in advance, encompassing days, nights, and weekends to ensure global continuity.

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