French Customer Service Representative

About the position

Location: Braga, Portugal Work Model: On-site Contract Type: Permanent Contract (3-month trial period) Start Date: 7 May 2026 About the Role We are looking for a French-speaking Customer Service Representative to join a leading European consumer credit platform in Braga. In this role, you will be the first point of contact for French-speaking customers, providing professional, empathetic, and solution-oriented support. You will assist customers with credit-related inquiries, financing solutions, and account management while building long-term relationships through high-quality service. Key Responsibilities Handle inbound and outbound calls with professionalism and empathy. Assist customers with inquiries related to existing credit, financing requests, and general account questions. Analyze customer needs and provide clear, personalized solutions. Identify and maximize commercial opportunities during customer interactions. Build and maintain long-term customer relationships through excellent service. Accurately manage customer records while respecting compliance, security procedures, and data confidentiality. Represent the companys values of transparency, integrity, and professionalism in every interaction. Requirements Fluent French speaker (C2 level) – mandatory. Strong communication skills and the ability to build trust with customers. Customer-focused mindset with strong problem-solving abilities. Previous experience in customer service, banking, or financial services is a plus but not required. Ability to work on-site in Braga with flexibility for rotational shifts. Strong attention to detail, reliability, and professionalism. What We Offer Permanent contract with a 3-month trial period. Competitive salary package: Base salary: €930/month × 14 months Performance bonus: €155/month × 12 months Meal allowance: €7.23/day (net) Transport allowance: €20/month Paid training and continuous professional development. Opportunity to grow within a stable and expanding financial services environment. International and multicultural working environment. Working Hours Monday to Friday: 07:00 – 19:00 (rotational shifts) Saturday: 08:00 – 15:00 (rotational) Two days off per week: Sunday plus one rotational day. Important Information This position does not include relocation support. Selection Process Application review Initial screening call Online assessment Interview with the recruitment team Client interview (if applicable) Job offer If you are passionate about customer service and interested in building a career in financial services, we would be happy to receive your application.

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