Czech & Polish Speaking Customer Advisor (Hybrid)

About the position

We are seeking a dedicated, commercially-minded Customer Advisor to join a global powerhouse in the commercial transport and heavy-duty vehicle industry. This is a specialized position designed for professionals who understand that in high-stakes logistics, operational uptime is the ultimate priority. Based in the vibrant, historic city of Ghent , you will serve as a key representative of a brand synonymous with engineering excellence. You will bridge the gap between cutting-edge vehicle technology and the international businesses that keep the world's supply chains in motion. THE ROLE: DRIVING GLOBAL LOGISTICS As a cornerstone of our regional operations, you will move beyond basic support to provide technical insights and personalized solutions for professional fleet owners, logistics partners, and dealerships across Central Europe. Optimized Workflow: Benefit from a structured professional balance consisting of 4 days on-site at our modern Ghent headquarters and 1 day of remote flexibility . Professional Representation: Manage high-level inquiries via telephony and digital suites, upholding an industry-leading reputation for safety and reliability. Strategic Problem-Solving: Conduct root-cause analysis on logistics and service concerns to deliver tailored, high-impact resolutions for commercial clients. Cross-Functional Coordination: Partner with sales, logistics, and technical departments to streamline complex workflows and maintain meticulous CRM documentation. Industry Leadership: Engage in continuous professional development regarding the latest heavy-duty vehicle technologies and fleet management innovations. Note: While previous industry experience is an asset, it is not a prerequisite. We provide fully subsidized, comprehensive training to ensure your technical mastery of the transport sector. CANDIDATE ARCHETYPE We are looking for resilient, proactive communicators capable of navigating a fast-paced, international industrial environment. Linguistic Authority: Native or near-native proficiency in both Czech and Polish . Corporate Integration: Professional fluency in English (B2+) is required for global internal briefings and technical documentation. Composure & Empathy: A genuine commitment to service excellence and the ability to maintain professional focus during peak operational periods. Digital Proficiency: High level of comfort navigating multifaceted software environments and managing concurrent digital tools. Operational Agility: Readiness to support a global client base within a 24/7 rotating shift framework . PREMIUM BENEFITS & COMPENSATION We believe in rewarding specialized expertise with a supportive, inclusive, and growth-oriented workplace. Competitive Remuneration: A salary structure benchmarked against top-tier industrial standards, reflecting your bilingual expertise. Comprehensive Protection: High-quality health and life insurance coverage for you and your dependents. Executive Relocation Support: To ensure a seamless transition to Belgium, we provide one month of stay in a furnished Ghent apartment while you secure permanent housing. Career Architecture: Transparent pathways for internal promotion into leadership or specialized technical departments within our global network. Structured Planning: A full-time (40 hours/week) roster planned well in advance, encompassing days, nights, and weekends to ensure operational continuity.

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