Croatian Speaking Travel Agent (Remote in Greece)

About the position

We are seeking sophisticated, service-oriented professionals to represent a global leader in the travel and hospitality sector. In this premier remote role based in Greece , you will serve as the primary strategic link for our Croatian-speaking community, ensuring a seamless, high-end experience for travelers worldwide. Whether you are an established industry veteran or a linguistically gifted professional seeking a high-impact career pivot, we invite you to help us redefine the global standard for travel support. THE MISSION: OPERATIONAL EXCELLENCE As a Croatian-Speaking Support Specialist , you are the architectural heart of our user experience. Your objective is to deliver refined, professional solutions within a fast-paced digital ecosystem. Multimodal Communication: Orchestrate high-volume inbound and outbound interactions via telephony, structured email, and live messaging, maintaining fluid transitions between Croatian and English . Strategic Problem Solving: Provide rapid, decisive resolutions for complex reservation logistics, financial discrepancies, and technical platform optimizations. Knowledge Leadership: Master evolving global travel policies and operational protocols to provide pinpoint-accurate advisory services. Data Integrity: Maintain rigorous documentation of client interactions within our CRM, ensuring high-fidelity reporting and service continuity. Performance Optimization: Surpass strict Service Level Agreements (SLAs) while collaborating with global teams to identify trends and enhance the end-to-end user journey. CANDIDATE ARCHETYPE We are scouting for autonomous, high-caliber thinkers capable of maintaining peak productivity within a distributed global workforce. Linguistic Authority: Native or near-native mastery of Croatian (C2) for professional engagement, complemented by a strong command of English (B2/C1) for corporate integration and technical documentation. Operational Readiness: Must hold the legal right to work in Greece and possess a dedicated home office with high-speed, reliable internet connectivity. Exceptional Soft Skills: Expert-level active listening, profound empathy, and a highly structured approach to managing complex, multifaceted workloads. Self-Governance: The discipline to execute tasks and manage priorities effectively in a fully remote environment without direct supervision. PREMIUM BENEFITS & COMPENSATION Our rewards framework is engineered to recognize specialized linguistic expertise and catalyze long-term professional growth. Financial & Health Market-Leading Salary: A competitive base salary benchmarked against top-tier bilingual roles in the European market. Performance Incentives: Lucrative monthly bonus structures tied to individual KPIs and achievement milestones. Total Protection: Comprehensive private medical and life insurance coverage effective from your start date. Career & Infrastructure Vertical Trajectory: Transparent career architecture with clear pathways into leadership, training, or specialized global roles. The Pro-Tech Suite: A complete, high-performance hardware kit (professional-grade laptop and headset) shipped directly to your residence. Executive Relocation Package For candidates relocating to Greece, we offer a "Zero-Stress" transition: Airfare Coverage: Full reimbursement of your initial flight to Greece. Arrival Concierge: Four weeks of premium hotel accommodation provided to allow for a seamless transition into your permanent residence. WHY OUR GLOBAL NETWORK? This is an invitation to advocate for an iconic global brand while benefiting from the flexibility of a remote lifestyle. You will receive world-class professional training, transforming you into a recognized expert in the Customer Experience (CX) industry—all under the backdrop of the Greek sun.

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