Customer Support & Technical Advisor – German-speaking (On-site Athens)

About the position

Athens (Piraeus), Greece Monday–Friday | Rotating shifts 09:00–21:00 (occasional weekends) Up to 20% performance bonus Transportation allowance: up to €100/month About the Role We are looking for a German-speaking Customer Support & Technical Advisor to join an international team supporting a premium global brand in home appliances. In this role, you will provide both customer care and technical support , helping customers with product usage, troubleshooting, and service coordination. You’ll work with modern tools, including remote diagnostics and video support , ensuring a high-quality customer experience. Key Responsibilities Provide support via phone and email for customer and technical inquiries Troubleshoot appliance issues and guide customers through solutions Assist with installation, setup, and product usage Use remote tools (video calls, diagnostics) to identify technical issues Schedule technician visits when on-site support is required Support customers with spare parts identification and orders Ensure high customer satisfaction through efficient service Requirements German: C1 level or higher English: B2 level or higher Good PC skills and ability to work with multiple systems Basic technical or mechanical understanding Previous customer support experience is a plus Minimum 6 months contact center experience (required for remote assistance roles) Strong communication and problem-solving skills What We Offer Competitive salary + performance bonus (up to 20%) Transportation allowance up to €100/month Paid training and cross-skilling opportunities Work with a premium international brand Stable 8-month contract with potential extension Supportive and dynamic work environment Important Notes On-site role in Athens (Piraeus) No relocation support provided Rotating shifts with occasional weekend work

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