Customer Support Specialist – Portuguese-speaking (On-site Athens)

About the position

Athens, Greece Rotating shifts between 09:00–21:00 (weekdays + occasional weekends) About the Role We are looking for a Portuguese-speaking Customer Support Specialist to join a global team supporting a leading technology company. In this role, you will provide customer and technical support to users of mobile devices, computers, and digital services. You’ll handle a variety of inquiries, from account issues to technical troubleshooting, ensuring a smooth and high-quality user experience. This is a great opportunity to grow your career in tech support , with clear progression paths and continuous training. Key Responsibilities Provide support via phone, chat, and email Assist with account management (logins, passwords, access issues) Troubleshoot mobile devices, computers, and software issues Support customers with app, billing, and network-related inquiries Guide users through updates, data migration, and device setup Maintain high standards of security and customer experience Requirements Portuguese: Fluent or C1 level English: B2 level Strong computer skills (MS Office, CRM tools, etc.) Previous technical support experience is a plus Familiarity with MacOS, iOS, or similar systems is an advantage Typing speed: minimum 20 WPM Strong problem-solving and communication skills What We Offer Paid training (academy + nesting phase) Continuous learning and upskilling opportunities Career growth path (Tier 1 → Tier 2 and beyond) Stable role within an international environment Supportive team and structured onboarding Important Notes On-site role in Athens Rotating schedule required

Place of work