German-Speaking Customer Service Agent | Athens (On-Site)

About the position

Start Date: 4 May 2026 Work Model: On-site Schedule: Monday–Friday + occasional weekends Working Hours: Rotating shifts between 10:00–23:00 Salary Range: 1,300–1,500 EUR gross/month ( 1,300€ base + up to 200€ productivity bonus ) Relocation: Not included About the Role Join the team as a German-speaking Customer Service Agent, a global leader in device protection. You'll assist customers with claims, provide solutions, and ensure a smooth and positive experience throughout the process. This position is ideal for someone who enjoys solving problems, communicates with empathy, and wants to grow within a high-performing service environment. Key Responsibilities Deliver exceptional customer support via phone and chat Process claims from start to finish, including repairs and replacements Handle complaints and escalations with professionalism and empathy Log case notes accurately and maintain CRM data (Salesforce) Ensure full compliance with GDPR and internal policies Coordinate with repair partners and internal teams for timely resolution Contribute to continuous service and process improvements Requirements German C1+ (native or near-native preferred) Clear, empathetic, and structured communication skills Strong problem-solving ability with a first-contact resolution mindset High attention to detail and multitasking capability Proficiency with PC systems (Windows, MS Office, CRM, claims tools) Typing: 25 WPM with 85% accuracy Minimum: high school diploma or equivalent Ability to work in a fast-paced environment and manage complex cases Training & Development All onboarding is done in-person to guarantee a smooth start: 2 weeks induction training 2 weeks nesting/on-the-job practice Continuous refresher training throughout employment Compensation & Bonuses Base Salary 1,300 EUR gross/month Monthly Performance Bonus Up to 200 EUR gross (productivity-based) One-Time Bonuses 450 EUR gross training completion bonus 450 EUR gross loyalty bonus after 12 months Total Monthly Compensation MIN: 1,300 EUR MAX: 1,500 EUR (with full productivity bonus) Why Join Work with a respected global brand Stable, long-term contract with skill-building opportunities High-quality training and continuous professional development Modern office environment in the heart of Athens Supportive team culture and opportunities for future growth

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