Italian-speaking Customer Support Specialist

About the position

Job Overview We are currently seeking an Italian-speaking Customer Support Specialist to join a professional customer service team. This is an on-site position located in Piraeus, Athens, Greece , where you will assist customers with shipment-related inquiries, delivery updates, and billing questions. In this role, you will provide efficient and customer-focused support while ensuring that all inquiries are handled professionally and in line with service standards. Key Responsibilities Respond to customer inquiries through phone, email, and back-office channels. Provide assistance with shipment tracking and delivery status requests. Support customers with billing inquiries and payment-related concerns. Process claims and service requests according to established procedures. Assist customers with account setup and system-related questions. Handle complaints with professionalism and empathy. Escalate complex issues to appropriate teams when necessary. Maintain accurate records of customer interactions and case details. Requirements Native or C1 level proficiency in Italian. B2 level proficiency in English. Strong communication and customer service skills. Good computer literacy and ability to work with multiple systems. Typing speed of at least 25 words per minute with good accuracy. Ability to multitask and prioritize tasks efficiently. Previous experience in customer service is an advantage.

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