Test Day Officer

About the position

HRSI is hiring "Test Day Officer" for one of its leading client in Pakistan. Contact: 4 Months Education: Graduate in Any discipline Good with Microsoft Excel Responsibilities Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively Scans dashboards to monitor performance and identify issues Plans and deploys engagement plan for Venue Staff Ensures exam materials are received at Test Centre and stored securely Supports decisions of Operations Manager with the selection of venue staff, sets performance expectations and maintains positive relations Supports the selection of suitable venues Customer support Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience. Service improvement Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department Pro-actively works with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required and ensuring the customer is kept informed throughout the process. Relationship and Stakeholder Management

Place of work