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Capacity Planner - Workforce Management (MOA Pasay) | Onsite
- directions_car Metro Manila
- work Full-time
About the position
Work Setup: Onsite (MOA Pasay) Function: Work Force Management (WFM) Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 2 years of people management experience At least 2 years of BPO Capacity Planning Responsibilities: Oversee the development and implementation of staffing models and scheduling procedures. Coordinate agent schedules and Individual Development Plans (IDPs), making timely adjustments as needed. Accurately update employee information within the Verint Workforce Optimization (WFO) system. Track agent adherence to their schedules using the Verint WFO system. Ensure staffing needs are fulfilled in alignment with the IDPs. Engage in clear and effective communication with both internal and external customers. Strike a balance between staffing requirements, operational efficiency, and financial objectives. Generate daily and interval reports to assess operational performance as necessary.Place of work
Talent Job Seeker
Metro Manila
app.general.countries.Philippines
Metro Manila
app.general.countries.Philippines
About the company
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Job ID: 10533403
/ Ref: 2af79a8dd9bc6f9fdd71a5d38ecba8db