Customer Experience Trainer - Senior Executive (MOA Pasay) | Onsite

About the position

Work Setup: Onsite (MOA Pasay) Function: Training Required Educational Attainment: Finished at least 2 years in college without any back subjects Required Experience: At least 2 years of GDS Trainer experience (Sabre AND Amadeus) Responsibilities: Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors. Conduct learning sessions on customer experience for both agents and support Protects the confidentiality of client and adheres to company policies regarding confidentiality. Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.