Collections Manager (Shared Services)

About the position

Work Schedule: Monday to Friday, Onsite - Dayshift Location: BGC, Taguig Industry: Shared Services | FMCG Key Responsibilities: Lead and manage the end-to-end collections process, monitoring overdue accounts and ensuring timely follow-up on outstanding balances. Communicate and collaborate with clients and global stakeholders to resolve payment issues, disputes, and billing discrepancies. Maintain accurate records of collection activities, customer communications, and account statuses. Coordinate with internal teams, including billing, accounts receivable, and sales, to resolve account-related issues and support reconciliations. Drive process improvements to enhance collections efficiency, accuracy, and overall accounts receivable performance. Qualifications: Bachelor’s degree in Accounting, Finance, or a related field. 5 - 7 years of experience in collections or accounts receivable management. Strong knowledge of collections processes, accounts receivable, and dispute resolution. Experience working with global stakeholders or international clients. Proficiency in ERP or accounting systems and Microsoft Excel. Excellent communication, negotiation, and stakeholder management skills. Proven ability to lead a team and drive results in a fast-paced environment.