Senior Chat Representative

About the position

A Senior Chat Representative handles advanced customer support through live chat while also supporting team performance and quality. Key Responsibilities: Manage customer inquiries via live chat (multiple chats at once) Resolve complex or escalated issues beyond entry-level agents Provide accurate product/service information Review chats for quality assurance and compliance Collaborate with supervisors to improve processes Core Skills: Strong written communication and typing speed Advanced problem-solving and conflict resolution Ability to multitask across several conversations Leadership or mentoring ability Experience with CRM/chat platforms