German Speaking Customer Support Agent - iGaming

About the position

Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus. Responsibilities Helping internal and external customers, Contacting other departments when there is an issue to be solved, Keeping customer request queues as low as possible, Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations), Handling customer request queues assigned accordingly to workload, Having a high knowledge of products offered by the company, Attending team meetings and activities, Taking over in the absence of their Line Manager, Escalating Technical Issues Responsible for the Emergency Procedure; Chat and Email quality assurance; Analyzing any promotion before it's launched; Responsible for the Banned procedure. Requirements Graduation of high school or post-secondary school Work experience preferably at least one year in a similar role within online customer service Skills - strong communication skills; knowledge of Internet related software Bilingual or native fluency in German both written and spoken Available to work on shifts bases covering Monday to Sunday

Place of work