Technical Support Engineer (AOI Equipment)

About the position

Job brief We are currently partnering with our client — a global leader in automated optical inspection (AOI) equipment — to recruit a Technical Support Engineer. This role will focus on providing on-site technical support for our client's core AOI optical inspection equipment, ensuring smooth operation, optimizing performance, and delivering exceptional customer service to clients in the local region. Responsibilities Installation & Commissioning: Lead the on-site setup, calibration, and fine-tuning of AOI/SPI equipment. Technical Troubleshooting: Diagnose and resolve complex hardware, software, and optical imaging issues. Recipe Optimization: Collaborate with clients to optimize inspection algorithms and reduce False Call rates. Customer Training: Provide technical workshops and hands-on training to client operators and engineers. Feedback Loop: Act as the bridge between the field and our R&D team, conduct regular customer follow-ups, gather customer needs, and report product issues to drive internal improvements. Spare Parts and maintenance plans: Manage on-site spare parts and develop equipment maintenance plans to ensure smooth on-site operation and efficient problem resolution. Technical Knowledge Management: Collect typical after-sales case knowledge, compile technical documents, and update the knowledge base for team experience sharing. Requirements Experience: 2+ years of hands-on experience in AOI/AVI equipment debugging or maintenance. Technical Skills: Proficiency in vision system calibration, motion control, and PLC logic. Familiarity with mainstream AOI/AVI equipment brands is a major plus. Education: Associate or Bachelor's degree in Electrical Engineering, Mechatronics, or Automation. Soft Skills: Strong problem-solving mindset and the ability to communicate effectively with factory managers. Language Skill: Fluent in English, capable of using it as a working language. On-site Adaptability: Able to adapt to long-term on-site assignments or frequent business trips.

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