Customer Service Representative - Norton Shores Area

About the position

Customer Service Representative | Norton Shores, MI Salary Range: $39,000 - $59,000 depending on experience Are you a dynamic leader with a passion for excelling in customer service representative? The Pivot Group is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Norton Shores seeking experienced Customer Service Representatives to drive results. The Opportunity We are collaborating with multiple companies in Norton Shores seeking experienced Customer Service Representatives. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals. Key Responsibilities Respond to customer inquiries regarding product specifications, orders, and delivery status. Process new orders, quotes, and reorders accurately within the manufacturing system. Liaise with production, logistics, and quality control teams to provide timely customer updates. Track manufacturing progress and shipping schedules to communicate expected delivery dates. Provide technical product information and basic troubleshooting support to customers. Investigate and resolve customer complaints related to product quality, defects, or incorrect shipments. Maintain accurate customer records and communication logs within the CRM system. Recommended Qualifications Strong verbal and written communication skills, including the ability to convey technical information clearly. Proven problem-solving and critical thinking abilities to address complex customer inquiries. Familiarity with manufacturing processes, products, or industry-specific terminology. Proficiency with CRM software and order management systems. Prior experience in a customer service role, ideally within a manufacturing or industrial environment. Exceptional attention to detail for accurate order processing and documentation. Bonus Qualifications Familiarity with manufacturing processes or industry-specific terminology. Experience with ERP systems (e.g., SAP, Oracle, NetSuite) for order management. Basic understanding of supply chain logistics or shipping procedures. Ability to read and interpret technical specifications or product diagrams. Job Titles That Should Apply Customer Service Representative, Customer Service Agent, Customer Support Specialist, Client Service Representative, Customer Care Representative, Support Representative, Help Desk Agent, Contact Center Representative, Call Center Agent, Client Support Specialist, Customer Experience Specialist, Service Desk Agent, Member Services Representative, Virtual Customer Service Representative, Customer Advocate Why Pivot Group The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

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