Join Our Team as a Norwegian Team Leader in Thessaloniki!

Join Our Team as a Team Leader in Thessaloniki! We are seeking a dedicated and skilled Team Leader fluent in Norwegian to join our vibrant team in Thessaloniki, Greece! If you have a passion for content moderation and a talent for guiding teams toward success, we want to hear from you! Position: Team Leader Location: Thessaloniki, Greece Work Model: On-site Employment Type: Full-time ________________________________ Your Responsibilities: As a Team Leader, you will be instrumental in ensuring the quality and consistency of our content moderation efforts: Content Oversight: Review and assess user-generated content to identify any breaches of community standards, terms of service, and legal requirements. Guidance and Coaching: Provide constructive feedback and personalized coaching to content moderators, empowering them to improve performance and maintain consistency in their moderation decisions. Quality Assurance: Develop and refine quality assurance frameworks and documentation to track and report on moderation accuracy and efficiency. Cross-Department Collaboration: Work closely with Operations, Training, and Product Development teams to enhance moderation processes and optimize tools. Industry Awareness: Stay updated on trends and regulatory changes in content moderation, proactively recommending adjustments to policies and procedures. ________________________________ Requirements: Language Proficiency: Fluent in Norwegian (C1) and English (C1), with excellent grammatical skills. Educational Background: Bachelors degree in a relevant field or equivalent work experience. Leadership Experience: Proven experience in team leadership, preferably in a BPO or tech company environment. Understanding of Standards: Strong understanding of online community standards and regulatory frameworks related to content moderation. Analytical Skills: Excellent analytical and problem-solving skills, with the ability to make sound decisions under pressure. Detail-Oriented: Exceptional attention to detail, maintaining accuracy while working with large volumes of content. Communication Skills: Strong communication and interpersonal skills, capable of providing clear feedback and collaborating effectively with cross-functional teams. Technical Proficiency: Proficient in using moderation tools and platforms, along with Microsoft Office Suite and Google Workspace. Experience with machine learning-based moderation tools is a plus. ________________________________ What We Offer: Competitive Salary: Attractive remuneration package based on experience and performance. Shifts: Work within a 24/7 operational schedule. Relocation Support: Assistance with your move to Thessaloniki. Wellness Coaching: Access to wellness resources and coaching to support your transition into your new role. Positive Work Environment: Join a dynamic and creative team known for its friendly atmosphere. Employee Benefits: Enjoy private health and life insurance, 85 monthly meal vouchers, and 65 monthly transportation allowance. Indefinite Contract: Stability and job security. If you're ready to lead a committed team and make a meaningful impact in our Thessaloniki office, apply today and become a vital part of our journey!