Norwegian Team Leader wanted in Riga!

Join Our Team as a Norwegian Team Leader in Riga! Are you ready to take on a leadership role in a dynamic environment? We are looking for a passionate Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga! What You will Do: Motivate & Mentor: Inspire and develop team members in a fast-paced setting, fostering their growth and success. Performance Management: Drive performance to meet and exceed service level agreements (SLAs) based on balanced scorecards. Strategic Oversight: Manage productivity, shrinkage, and attrition targets while proactively addressing performance dips with effective reinforcement plans. Communication Excellence: Maintain consistent and effective communication with internal and external contacts. Daily Operations: Manage daily workloads, ensuring alignment with customer KPIs and coordinating team activities. Process Improvement: Deeply understand team processes and SOPs, continually seeking improvements and efficiencies. Engagement: Conduct team huddles to discuss updates, feedback, and key focus points. Client Support: Address and resolve client queries across various lines of business, collaborating with other departments for complex issues. Coaching & Training: Identify training needs and provide necessary coaching to enhance team performance. Analytics & Reporting: Conduct root cause analysis to identify key issues, creating actionable plans for improvement. Adherence to Standards: Ensure compliance with company policies, confidentiality guidelines, and data protection legislation. Who Were Looking For: Language Proficiency: Norwegian (C1) and manageable English skills (B1+) for effective documentation. People Management: Proven experience in managing teams and excellent people skills. Tech-Savvy: Proficient in MS Office (Word, Excel, PowerPoint) and able to type at least 50 wpm with 90% accuracy. Analytical Mindset: Strong problem-solving capabilities and the ability to drive initiatives creatively. Customer Support Experience: Background in customer service or support, with hands-on experience in live chat and social media. Self-Motivated Leader: A proactive achiever who can manage multiple assignments effectively. What We Offer: Dynamic Work Environment: Enjoy a diverse and modern workplace. Personal & Professional Development: Opportunities for growth and training to enhance your career. Excited to lead a passionate team and make a difference? Apply now to join us in Riga and take your career to the next level! Your journey begins here!