German Team Leader position in Vibrant Riga!

Are you ready to take the lead in a dynamic environment where your leadership skills can shine? Join us as a Team Leader in Riga and empower our Customer Service Advisors (CSAs) to reach new heights! Your Mission: Inspire & Mentor: Motivate and develop your team in a fast-paced, ever-changing landscape. Your guidance will be pivotal! Drive Performance: Lead the charge to exceed SLAs and achieve outstanding results on balanced scorecardsyour teams success is your success! Target Achiever: Meet and surpass key metrics such as shrinkage, productivity, and attritionlets celebrate those wins together! Proactive Management: Identify dips in performance early and implement effective reinforcement plans to keep your team thriving. Communicate Effectively: Maintain strong, consistent communication with internal and external partnersyour voice matters! Daily Operations: Oversee and delegate daily tasks, ensuring seamless delivery aligned with customer KPIs. Process Improvement: Dive deep into processes and SOPs, bringing fresh ideas for efficiency and excellence. Team Engagement: Conduct energizing team huddles to share updates, feedback, and key focusescreate a culture of collaboration! Client Solutions: Tackle client queries and complaints head-on, working across departments to resolve complex issues swiftly. Mentorship Excellence: Provide coaching on process and quality, and conduct audits to ensure top-notch service. Analytics & Reporting: Perform root cause analyses and create actionable plans to boost team performance. Training Support: Identify training needs and facilitate coaching to unlock your teams full potential. Collaboration: Work alongside recruitment, training, quality, HR, and workforce teams to enhance agent performance. Ad Hoc Tasks: Step in with additional tasks to elevate service quality and improve KPIs. Who You Are: Language Skills: German (C1) and solid English (B1+) for effective communication. People Management: Proven experience leading teams with outstanding interpersonal skills. Tech-Savvy: Comfortable with MS Office (Word, Excel, PowerPoint) and typing 50 wpm with 90% accuracy. Analytical Thinker: Strong problem-solving skills and a knack for creative initiatives. Customer Support Guru: Experience in customer support, with hands-on skills in live chat and social media. Self-Motivated Leader: A proactive achiever who can juggle multiple assignments with ease. What We Offer: Dynamic Work Environment: Enjoy a diverse and modern workspace that fosters creativity and collaboration. Career Growth: Opportunities for personal and professional developmentyour journey starts here! Flexible Shifts: Work within operational hours from 7 AM to 11 PM, Monday to Sunday (40 hours per week). Ready to inspire and lead? Apply now to be part of our exciting journey in Riga! Together, well make a difference and achieve greatness!