Sales Specialist – Luxury High Jewelry

About the position

Our client is a cherished family-owned luxury high jewelry brand with a legacy of exquisite craftsmanship, rare gemstones, and personalized service.They're seeking a passionate Sales Specialist to join our close-knit team in Central,Hong Kong, delivering exceptional experiences to our HNW clientele. Key Duties Cultivate Client Relationships : Build and nurture long-term bonds with high-net-worth (HNW) clients including local Hong Kong, Mainland China, and international patrons. Conduct personalized one-on-one consultations to understand their style and occasions such as weddings, milestones, or gifting needs, and deliver tailored jewelry recommendations. Follow up on special dates like birthdays and anniversaries, and invite clients to exclusive in-store events or trunk shows. Provide post-sales support by arranging cleaning, resizing, or repairs to ensure client satisfaction and loyalty. Drive Sales & Custom Commissions : Educate clients on gem quality (4Cs), artisanal craftsmanship, and our brands heritage to highlight the value of our pieces. Collaborate with our in-house design team to guide clients through bespoke jewelry creation from concept to final piece. Salon & Inventory Care : Maintain our elegant salons neatness, security, and alignment with our brands refined aesthetic. Conduct regular stock checks, report on top-selling pieces, and suggest restocking to meet client demand. Brand Representation & Discretion : Uphold our brands reputation for professionalism, privacy, and exclusivity by handling high-value transactions with utmost confidentiality. Represent the brand at Hong Kong luxury events including galas and private viewings to expand client reach. Stay Knowledgeable : Keep updated on global luxury jewelry trends, Hong Kong/China market preferences, and gem industry news such as ethical sourcing. Participate in brand training to master new collections and sales skills. What You Need 3+ years of proven luxury retail sales experience, preferably in high jewelry, fine watches, or premium fashion brands like Cartier, Tiffany, or Bulgari. Basic knowledge of gemstones, metals, and jewelry craftsmanship with a GIA certification considered a bonus. Exceptional communication skills including fluency in Cantonese and Mandarin (must-have for local and Mainland clients), required English proficiency, and additional languages like French or Arabic as a plus. A polished appearance, elegant demeanor, and ability to thrive in a sophisticated, intimate environment. Self-motivation with a track record of hitting sales targets and a passion for luxury and fine craftsmanship. Trustworthiness and discretion to handle sensitive client information and high-value transactions.

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