Custumer Service

About the position

Your Responsibilities Handle inbound customer interactions via phone, email, and/or chat in French Provide support related to: Product usage & basic troubleshooting Orders, deliveries, returns, and general inquiries After-sales and account-related support Ensure a high-quality customer experience Accurately document interactions in internal systems Meet defined quality, productivity, and customer satisfaction KPIs Escalate complex cases when needed and follow resolution procedures Collaborate with internal teams to ensure smooth service delivery What We’re Looking For Native or near-native French (C1/C2) Good command of English (B2 or higher) Strong communication and problem-solving skills Customer-focused attitude with attention to detail Ability to work in a fast-paced, multicultural environment Basic computer literacy and comfort with CRM tools Previous customer support experience is an advantage, not a requirement What We Offer Relocation package (for candidates relocating to Greece): Flight ticket Temporary accommodation on arrival Support with housing search and local administration Competitive salary and performance-based bonuses Paid training and onboarding Private health insurance International and multicultural work environment Career development and internal mobility opportunities Modern office facilities Life in Athens Sunny climate and Mediterranean lifestyle Lower cost of living compared to other major European cities Large international and expat community

Place of work