Insurance Operations Analyst

About the position

Office Location: Ortigas, Pasig City Work Setup: Full Onsite Schedule: Monday to Friday, Dayshift Qualifications Must be a bachelor's degree holder (any course). Minimum 1–2 years of experience in insurance operations or a related field. Strong proficiency in written and email communication. Excellent problem-solving, data analysis, time management, and planning skills. Experience in creating and updating SOPs and other technical or procedural documentation. Quality assurance experience in reviewing and optimizing operational processes or outputs. Responsibilities Process complex insurance-related tasks and independently operate various client systems. Optimize operational workflows by analyzing issues, developing procedures, and ensuring compliance. Enhance customer experience by communicating with clients, addressing needs, and building strong professional relationships. Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements. Conduct training by creating training plans, managing training processes, and coaching junior trainers. Develop and update Standard Operating Procedures (SOPs) and training plans to ensure alignment with operational goals. Implement quality assurance measures to ensure processes meet high standards and client expectations. Provide operational support through data analysis, reporting, and onboarding of new clients and tasks. Preferred Skills / Expertise Familiarity with OPEX and compliance-related processes. Background or exposure to Insurance Level 1 support.

Place of work