About the position
YouTube Customer Support Specialist (Shots / YTC / YouTube Social) – German Speaker Location: LACS Santos Work Model: On-site Start Date: 2 February 2026 Languages: German (Fluent) Working Hours: Monday to Friday, 09:00 – 18:00 (fixed schedule) Role Overview This role supports YouTube-related services across different products such as YouTube Shots, YTC, and YouTube Social , offering a stable weekday schedule. Key Responsibilities Support users with YouTube product inquiries Provide accurate and timely customer assistance Follow internal processes and quality guidelines Ensure positive user experience Requirements German fluency required Open to candidates with or without experience Salary & Benefits Base salary (no experience): €15,260 gross per year Signing bonus: €2,000 – €2,500 (depending on profile)
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