Talent Job Seeker
German Customer Support Specialist Hybrid in Malta (NO Phone Calls)
- directions_car Żebbuġ
- work Full-time
About the position
Are you looking to advance your career?
We're seeking an exceptional individual to join our team as a Customer Success Specialist! If you are creative, and outgoing, and thrive in a fast-paced, ever-evolving environment, this could be the perfect opportunity for you!
Role Overview:
As a Customer Support Specialist, you will manage customer inquiries and complaints via email and live chat, with no phone interactions involved.
Key Responsibilities:
- Respond to customer inquiries via email, ensuring timely and clear communication (no phone calls)
- Moderate user-generated content to comply with company policies and regulations
- Identify and address scams and fraud, maintaining a safe online environment
- Accurately document customer interactions and resolutions
- Collaborate with team members to improve processes and enhance customer experience
- Provide accurate, valid, and complete information to customers by using appropriate methods/tools
- Meet personal/customer support targets Interface effectively with other internal and client teams
- Participate in training to conduct correct and accurate moderation policies
- Support different workflows, clients, and markets as and when required
Requirements:
- C2 proficiency in German
- B2 proficiency in English
- EU Citizenship or Maltese Residency Card
- 0-1 year of experience in Customer Support
- Strong leadership, analytical, and communication skills
- Desire to learn and grow within the field.
Why Join Us:
- Competitive Pay: We offer compensation that values your skills and experience.
- Performance Bonuses: Earn bonuses based on your achievements.
- Transportation Provided: Company-provided transport from designated pickup points.
- Relocation Support: Assistance to ensure a smooth transition.
- Career Growth: Opportunities for professional development and advancement.
- Hybrid Work: A flexible model promoting work-life balance.
Ready to dive into the exciting world of customer support? Submit your application today, and we’ll be in touch soon!
Place of work
Żebbuġ
app.general.countries.Malta
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Birkirkara
- Qormi
- Mosta
- Żabbar
- San Pawl il-Baħar
- Fgura
- San Ġwann
- Żejtun
- Rabat
- Sliema
Job ID: 9726602
/ Ref: 4240bded36ae517ff35ddad6a39144c9