Talent Job Seeker
German Client Services Specialist Hybrid in Malta (Chat & Email Only)
- directions_car Qormi
- work Full-time
About the position
Ready to advance your career?
Join our team as a Customer Success Specialist! If you're creative, approachable, and thrive in a dynamic, fast-paced environment, this role could be the perfect fit for you.
Role Overview:
As a Customer Support Specialist, you'll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.
Key Responsibilities:
- Respond promptly and clearly to customer inquiries via email
- Monitor and moderate user-generated content to ensure adherence to company policies
- Detect and address potential scams or fraudulent activities to safeguard platform integrity
- Keep accurate records of customer interactions and resolutions
- Collaborate with team members to refine processes and elevate customer experiences
- Provide accurate information using the best tools and resources
- Meet individual and team performance goals
- Partner with internal and client teams for seamless service delivery
- Participate in training to stay informed about moderation guidelines
- Support various workflows, clients, and markets as needed
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation: Convenient company transport from designated locations
- Relocation Assistance: Smooth onboarding support
- Career Growth: Opportunities to develop professionally
- Hybrid Work Model: Flexible options for a better work-life balance
Excited to take the next step in your customer support journey? Apply now, and we'll connect with you soon!
Place of work
Qormi
app.general.countries.Malta
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Birkirkara
- Qormi
- Mosta
- Żabbar
- San Pawl il-Baħar
- Fgura
- San Ġwann
- Żejtun
- Rabat
- Sliema
Job ID: 9726443
/ Ref: e2f21a1fc637bd8b16fa6b30ff95e842