Talent Job Seeker
German Customer Support Specialist Hybrid in Malta (Chat & Email Only)
- directions_car Munich
- work Full-time
About the position
Ready to Take Your Career to the Next Level?
We're seeking a Customer Success Specialist to join our dynamic team! If you're innovative, personable, and thrive in a fast-paced, ever-changing environment, this opportunity could be perfect for you.
Role Overview:
As a Customer Support Specialist, you'll manage customer inquiries and resolve issues exclusively through email and live chat—no phone support involved.
Key Responsibilities:
- Respond to customer queries via email with clear and prompt communication
- Moderate user-generated content to ensure compliance with company policies
- Identify and address potential scams or fraudulent activities to maintain platform security
- Accurately document customer interactions and resolutions
- Collaborate with teammates to enhance processes and improve customer experiences
- Provide precise information using the best tools and resources available
- Meet personal and team performance targets
- Work with internal and client teams to ensure seamless support delivery
- Attend training sessions to stay updated on moderation guidelines
- Support multiple workflows, clients, and markets as needed
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU citizenship or Maltese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation Provided: Company transport from designated pick-up points
- Relocation Support: Assistance for a smooth transition
- Career Growth: Opportunities for advancement and professional development
- Hybrid Work Model: Flexible work options for a better work-life balance
If you're excited to embark on a rewarding customer support journey, apply now, and we'll be in touch soon!
Place of work
Munich
app.general.countries.Germany
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Munich
- Bogenhausen
- Germering
- Dachau
- Pasing
- Unterschleißheim
- Olching
- Vaterstetten
- Unterhaching
- Puchheim
Job ID: 9726327
/ Ref: f5f306932fb8b2855ac0a986b820950d