Talent Job Seeker
German Customer Care Advisor in Porto
- directions_car Porto
- work Full-time
About the position
Become a Customer Success Specialist, Join a team that champions creativity, collaboration, and adaptability in a dynamic, fast-paced environment. This could be the opportunity you've been waiting for!
About Us:
We’re dedicated to delivering exceptional service to our clients and their customers. With innovation at our core, our talented team and quality-focused infrastructure drive our success every step of the way.
Role Overview:
As a Customer Success Specialist, you’ll be the go-to expert for assisting clients, resolving inquiries, and ensuring seamless customer experiences. Your personalized approach and commitment to excellence will help uphold our reputation for outstanding service.
Key Responsibilities:
- Engage with Customers: Build meaningful connections through phone, email, and chat, addressing inquiries and concerns with care and efficiency
- Tailored Solutions: Understand customer needs and provide personalized, thoughtful resolutions that exceed expectations
- Collaborate Across Teams: Partner with colleagues to resolve issues swiftly and enhance the overall client experience
- Maintain Accuracy: Keep customer records up-to-date and organized to ensure seamless service
- Elevate Experiences: Consistently deliver positive, high-quality interactions that strengthen customer trust and loyalty
Requirements:
- Proficiency in German (C1/C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Portuguese residency card
- At least one year of experience in Customer Support or a related role.
- Strong analytical, leadership, and communication abilities
- Desire to learn and advance in the field
Why join us:
- Competitive Salary: Your expertise and dedication are rewarded
- Language Bonus: Additional compensation for your language proficiency
- Meal Allowance: Support during your working hours
- Health & Life Insurance: Comprehensive coverage for your peace of mind
- Supportive Team: Work with a collaborative and communicative group
- Relocation Assistance: We’ll ensure your transition is smooth
- Onsite Opportunities: Engage in an interactive and dynamic work environment
Ready to Elevate Your Career? Apply today and become a key player in delivering exceptional customer experiences!
Place of work
Porto
app.general.countries.Portugal
About the company
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Relevant places near
- Porto
- Vila Nova de Gaia
- Rio Tinto
- Ermesinde
- Maia
- Espinho
- Senhora da Hora
- Matosinhos
- Gondomar
- Águas Santas
Job ID: 9726305
/ Ref: bcd3b29e6ce3409aeb4f44ba8be2adaf