Talent Job Seeker
Quality Control
- directions_car Floriana
- work Full-time
About the position
Our client is seeking a diligent and detail-oriented Quality Control Specialist to oversee the quality of service within Operations. This role is crucial in implementing controls to improve service levels, with a focus on maintaining high standards in claims processing and operational efficiency.
Key Responsibilities:
- Oversee internal controls and review all types of claims to ensure accuracy and compliance.
- Assist in maintaining a Transactional NPS process and work towards improving the overall NPS score across all operational areas.
- Implement and monitor anti-fraud measures both internally and externally.
- Support in reporting on Operations functions for Corporate.
- Collaborate with the Processes team to enhance procedures and automate workflows.
- Track and oversee provider performance to ensure compliance with KPIs.
- Provide assistance to the cost control department with claims payments and parts ordering functions when required.
Experience and Education:
- Previous experience in processing insurance claims.
- Familiarity with insurance policy coverage and regulations.
- Strong attention to detail and accuracy in claims documentation.
- Analytical skills to assess processes and identify areas for improvement.
Benefits:
- Flexible working hours.
- On-site gym.
- Birthday leave.
- Health and life insurance.
- Canteen and transport allowance.
- Extended maternity/paternity leave.
- Support for returning mothers.
- Sick leave for children.
- Pension plan incentive after 2 years of service.
- Active aging incentive.
- Study and exam leave.
- Sports and cultural leave.
- Training sponsorship.
- On-site canteen.
This position offers a great opportunity to contribute to operational excellence and quality control while working in a dynamic and supportive environment. Join our clients team and make a difference in the quality of service delivered.
Place of work
Floriana
app.general.countries.Malta
About the company
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- Sliema
Job ID: 9724260
/ Ref: 572e8828b7d7290a531e476c129b4072