Talent Job Seeker
Lead/Head of Account Management
- directions_car Ukraine
- work Full-time
About the position
Asquad is a white-label payment gateway solution powering scalable payment infrastructure for digital businesses worldwide. As we expand our merchant portfolio, we're looking for a Lead/Head of Account Management to lead the post-sales function and ensure long-term success for our clients.
What Youll Lead
- Full ownership of the Account Management function covering onboarding, integration, and ongoing support for gateway clients.
- Direct leadership of a growing team currently two Account Managers requiring hands-on mentorship, structure, and strong day-to-day guidance.
- Development and implementation of client lifecycle processes and performance metrics across the team.
What You'll Be Doing
- Drive satisfaction, retention, and account growth across Asquads merchant portfolio.
- Coach, support, and upskill the Account Management team establish performance routines, feedback loops, and clear KPIs.
- Define and refine internal processes, including onboarding flows, account handovers, documentation standards, and escalation paths.
- Act as the main escalation point for strategic accounts and complex operational issues.
- Collaborate closely with Product, Risk, and Tech teams to represent the voice of the client and drive improvements.
- Analyze and optimize merchant performance (conversion, approval rate, disputes, etc.).
What You Bring
- 2+ years leading teams in a FinTech, PSP, or gateway environment.
- 4+ years of experience in account management, merchant success, or integration support.
- Proven ability to mentor junior team members, instill accountability, and build structured workflows.
- Strong understanding of payment gateway architecture, routing, acquiring, and APMs.
- Familiarity with KYB, compliance, and onboarding standards for global merchants.
- Excellent communication and problem-solving skills.
- Fluent English required, Ukrainian or/and Russian.
We Offer:
- Fully remote work
- 20 days of paid vacation
- Paid sick leave
- 500 usd per year of Learning budget
- 500 usd as a one time bonus for a child birth
- workstation buy-off in a year in the company
Place of work
Ukraine
app.general.countries.Ukraine
About the company
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Job ID: 9719080
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